Q: I have installed the client properly, but I still can’t enter the game! Even after repairing the game, I still can’t enter!Ī: This problem may be due to a conflict between your anti-virus software and the game. Q: I’ve downloaded the client, but it won’t install properly!Ī: You can verify the client’s integrity using MD5 verification software.Ģ) Drag and drop the PC Client installation package onto the MD5 verification software.ģ) Compare your installation file’s resulting MD5 checksum with the MD5 above and verify whether they match.Ĥ) If the MD5 checksum does not match, download the client again.ĥ) If the MD5 is consistent but the client cannot be installed, turn off your antivirus software (or Windows Defender, Windows Firewall, etc.) and try again. Please turn off your anti-virus software and firewall and then try installing the client again.

The files innohttp.dll, IsChineseStr.dll, and descctrl.dll are required to install the PC Client package. Q: I receive a runtime error message when installing the client! Please do not use any download links provided by unofficial websites. Make sure you only download and install the client from our official website. This software is safe, so please feel free to download it without worry. Q: Security risk warnings keep appearing when I try to install the client!Ī: We recommend that you turn off your anti-virus software and Windows Firewall before installing the PC Client.

It is recommended that you use Windows 7, Windows 8, or Windows 10 64-bit. Q: What are the minimum requirements for running the PC Client?Ī: System: Does not support Windows XP. If your PC Client does not work, try installing the following components. Important Info: Does not support Windows XP.

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